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Q. As a non-attendee, can I purchase 3 of the same figure instead of 1 of each?
A. No, when a non-attendee places an order, they are limited to one merchandise access pass where they can purchase up to 1 of each exclusive.
Q. What are the production numbers of the exclusives?
A. We are unable to provide any information in regards to production numbers, quotas, etc.
Q. Do we purchase our ticket / access pass separately from the exclusives?
A. No, they are all ordered in the same session. Everything is done in order. As long as the figure(s) are in-stock when you move from the ticket / access pass screen, you can pre-order them all at the same time. Once they are all in your cart, they are secure for 10 minutes as long as you complete your order within that time frame. If you do not complete your order during checkout, you will not be charged for a pass or any exclusives that were in your cart.
Q. How long will the pre-orders last for the exclusives?
A. The pre-orders will be up until they sell out.
Q. Why did we receive only two weeks’ notice before the ticket pre-order sale?
A. These exclusives go into production this fall. While we are uncertain of how quickly these will sell, we had to provide a large enough window for sales prior to entering production.
Q. What happens if these exclusives sell out before non-attendees can make their purchase?
A. While we can make no guarantees that extra stock will be available for non-attendees, our personal feeling is that these will last long enough for non-attendees to have a chance to pre-order on August 15th.
Q. Will attendees be able to purchase their exclusives before non-attendees.
A. Yes, attendees will receive a 3 hour lead-time over non-attendees.
Attendee sale time: Saturday, August 15th at 9:00am Pacific / 12:00pm Eastern
Non-Attendee sale time: Saturday, August 15th at 12:00pm Pacific / 3:00pm Eastern
Q. Are we reserving the pre-order with our PayPal or credit card? Are we paying in full?
A. Attendees and non-attendees will be paying in full for their passes, exclusives, and shipping. The checkout process will use PayPal only where you can use your PayPal balance or have your credit card processed by PayPal. You do not need a PayPal account to use your credit card.
Q. How will attendees receive up their exclusives?
A. Attendees MUST be present to pick up their exclusives at the convention itself. They WILL NOT be shipped. Only non-attendees can have their exclusives shipped.
Q. What if I pre-ordered an attendee pass / exclusives and now can no longer make it to the convention?
A. If you have one of the following: a medical emergency, family emergency, or death in the family, we will refund your Power-Con purchases in full. The only condition is that you must provide some proof. We appreciate everyone’s understanding in this matter as we understand it can be a delicate subject. Otherwise, the Power-Con attendee tickets and exclusive purchases are non-refundable. If your exclusives are not picked up by 3pm Pacific on Sunday, June 5, 2016, they will be made available for sale for the last two hours of the show to convention attendees. If you are worried that you will not be able to attend, it is recommended that you purchase a non-attendee ticket and have your exclusives shipped. Alternatively, you could make an arrangement through another attending fan who can purchase the exclusives for you and pick them up at the show. That attendee would be bound by the limits of what an attendee can purchase — they would not be able to pick up a separate order for you.
Q. How much will shipping/handling be on the exclusives for non-attendees?
A. All non-attendees have to purchase the $25 merchandise access pass. In addition to that, here is the exclusive figure pricing with USPS shipping depending on your scenario:
USA orders. Includes shipping and handling:
1. Camo Khan – $61.00
2. red minicomic Beast Man – $61.00
3. green minicomic Granamyr – PARCEL POST (slow) – $127.00
4. green minicomic Granamyr – PRIORITY SHIPPING – $141.00
5. Camo Khan & red minicomic Beast Man – $110.00
6. Camo Khan & green minicomic Granamyr – PARCEL POST (slow) – $174.00
7. Camo Khan & green minicomic Granamyr – PRIORITY SHIPPING – $208.00
8. red minicomic Beast Man & green minicomic Granamyr – PARCEL POST (slow) – $174.00
9. red minicomic Beast Man & green minicomic Granamyr – PRIORITY SHIPPING – $208.00
10. Camo Khan, red minicomic Beast Man, & green minicomic Granamyr – PARCEL POST (slow) – $221.00
11. Camo Khan, red minicomic Beast Man, & green minicomic Granamyr – PRIORITY SHIPPING – $254.00
Canada orders. Includes shipping and handling:
12. Camo Khan – $66.00
13. red minicomic Beast Man – $66.00
14. green minicomic Granamyr – $146.00
15. Camo Khan & red minicomic Beast Man – $118.00
16. Camo Khan & green minicomic Granamyr – $194.00
17. red minicomic Beast Man & green minicomic Granamyr – $194.00
18. Camo Khan, red minicomic Beast Man, & green minicomic Granamyr – $241.00
All other International orders. Includes shipping and handling:
19. Camo Khan – $75.00
20. red minicomic Beast Man – $75.00
21. green minicomic Granamyr – $161.00
22. Camo Khan & red minicomic Beast Man – $127.00
23. Camo Khan & green minicomic Granamyr – $209.00
24. red minicomic Beast Man & green minicomic Granamyr – $209.00
25. Camo Khan, red minicomic Beast Man, & green minicomic Granamyr – $259.00
Note: All shipping will be done through USPS and handling charges have been kept to a minimum.
Q. Does the shipping for non-attendee exclusives include tracking?
A. All options will have trackable shipping, including Parcel Post and International First Class. You will be able to check that tracking at www.usps.com. With that said it is 100% up to the USPS to scan them, they are “required” to do so and on First Class International it is up to the receiving Mail system to keep scanning the tracking barcode and update the system. Of course they are only human and sometimes it does not happen, there should at least be a point of origin/received at Post Office scan to show you the package has been mailed.
Q. When will the exclusives ship for non-attendees?
A. Non-attendee exclusives will ship 3 to 4 weeks after the convention.
Q. What if I need to change my shipping address?
A. If your shipping address changes at some point after you order, contact us via the form on our website ASAP so that we can modify your order information.
Q. Who is handling the shipping of the exclusives for non-attendees?
A. Fantastic Plastic Toys will be handling the shipping of the orders. They have helped fans with Power-Con and other exclusives in the past and have an excellent track record for quality service, packing, and shipping.
Q. Do we have to pay tax on our tickets, access pass, exclusives?
A. The prices you see are the final prices after all taxes, fees, shipping & handling have been considered for different destinations. If you are a non-attendee and your shipment will be received outside of the United States, you would be responsible for any customs charges/taxes/duties/etc. that would incur when you receive your shipment.
Q. Do I need an account to pre-order my tickets, passes, exclusives?
A. No need to register in advance. Once attendees and non-attendees have selected their passes and add-on merchandise, their cart is in a reserved status for ten minutes. You can then complete your user account entry without worry of losing your selections.
Q. Can we buy our tickets day-of to enter the show?
A. If you are not interested in exclusives or souvenir t-shirts, and just want to attend the show, you can purchase your ticket at the door. But, if you want any of the exclusives, there will not be any available if they sell out during the pre-order. We encourage anyone who wants exclusives to pre-order while supplies last.
Q. If I pre-order as a non-attendee and then find out I am able to attend the show, will there be a way to “transfer” our reservation to attendee and pick up our exclusives at the show?
A. Yes. Please contact Power-Con directly via our website’s Contact form so we can make the necessary adjustment. If the upgrade results in you being owed a balance, you will be refunded this amount. Please note that any such upgrade must be done within 60 days of your original pre-order so you can avoid additional PayPal fees being deducted from your upgrade refund.
Q. Is the reverse also true? If I purchase an attendee package and then find out closer to the date that I cannot attend, will it be possible to then switch it to a non-attendee package and pay the difference on shipping?
A. No. Attendee tickets and exclusive pickups are non-refundable. If you feel there is a chance you cannot make it, we strongly recommend that you purchase a non-attendee pass and have the exclusives shipped. The 3-per person limit of the exclusives is an attendee perk. And limited exclusively to attendees for pick up only.
Q. Do the exclusives feature any new sculpting or tooling to change their look or modify the joints and features?
A. No. These are repaints of previously released toys.
Q. Will there be customer service stock of the exclusives in case people get figures that are somehow incomplete, broken, or painted incorrectly and need replacements?
A. There is no Customer Service stock for returns. Do to the limited nature of the items, they are sold as-is. So do not pre-order the exclusives if you are not comfortable with that risk. All sales are final.