Info & FAQ

Power-Con: The He-Man and She-Ra Toy & Comic Book Experience
August 25 & 26, 2018

Located at the Torrance Marriott Redondo Beach hotel
3635 Fashion Way
Torrance, California 90503, USA (South Bay, southwest Los Angeles)
If you need hotel reservations, please click here to check out Hotel section on this site.

Hours:
Saturday, August 25th: 10am to 6pm
Sunday, August 26th: 10am to 5pm

Attendee, Non-Attendee, and Exhibitor registration begins Saturday, April 7th at 9am Pacific / 12 noon Eastern.
Volunteer and Press registration also begin on this date.


PASSES:
Day passes (Saturday or Sunday): $25.00 each online, $30.00 each at the door
Weekend passes: $40.00 each, only available online until Friday, August 10th
Power Passes: $225.00 each** extremely limited; only available online

Children under the age of 12 may enter the show for free, but must be accompanied by a parent or guardian 18 years or older. This is the same general access granted by Saturday, Sunday, or Weekend passes.

EXCLUSIVES:
Club Grayskull Chopper: $50.00 each***, click here for image
Club Grayskull Dree Elle & Uncle Montork: $50.00 each***, click here for image
Club Grayskull Spikor: $50.00 each***, click here for image
Souvenir T-shirts: $20.00 each****, click here for image

**Limit of 2 Power Passes per order.
The extremely limited Power Pass provides attendee with general access to the show with guaranteed front row seating in all panels during regular show hours (Saturday, August 25th, 10am to 5pm Pacific and Sunday, August 26th, 10am to 5pm Pacific), access to the Green Room with beverage and snacks during show hours and lunch from 1:00pm to 2:30pm Pacific, one free convention t-shirt, and entrance to the show 30 minutes prior to regular show hours. These benefits do NOT extend to anyone outside of the Power Pass holder, including children with free general access, friends, family or anyone else in your party.
***When you purchase a set of all three toy exclusives, a 10% discount will be applied resulting in a price of $135.00 for all three instead of $150.00. Please see the FAQ for more info.
****Four different designs. Each design is available in two different color shirts. All are available in adult male sizes Small, Medium, Large, XL, 2XL, 3XL, and 4XL.

Click on Tickets & Exclusives to pre-order.


Parking is available at the Torrance Marriott Redondo Beach for a special self-parking rate of $8.00 per vehicle per day with in and out privileges, for Power-Con attendees only. Proof of badge or wristband required. Please check with the hotel doorman when you are preparing to leave the parking deck. Be sure to bring your parking slip WITH YOU that you get at the time of entering the parking deck. The hotel staff must “validate” it in order for you to get the discount.

Guests will be revealed on a regular basis as the convention draws closer.
Panel programming will be revealed prior to the convention.


FAQ:
Click here for Attendee Q&A.
Click here for Non-Attendee Q&A.
Click here for the general Q&A.

Q. There’s a lot of info in this FAQ. Was any of this announced?
A. Much of this info has been posted as news articles on the website, shared on social media accounts, or posted on the He-Man.Org forums. But, we strongly encourage every person to sign up to our mailing list. ALL important announcements are sent to the mailing list. And it’s great to have that info delivered straight to your Inbox. Please click here to sign up for our mailing list!

ATTENDEES:

Q. I got a receipt for my order but only got barcodes for my Attendee passes. So how do I check-in, and how do I claim the exclusives at Power-Con?
A. Like in 2017, all Attendees will check-in at Registration, including those who pre-ordered passes.
To check in, you must show the staff at Registration your:
• Saturday/Sunday/Weekend/Power Pass barcode(s)
• Photo ID (valid USA driver’s license or international passport)
• While it is not required, we also recommend that you print out and bring your receipt along with your Saturday/Sunday/Weekend/Power Pass barcodes, or have that receipt available on your smart device. While all you need is the barcodes and ID to check-in at Registration, it doesn’t hurt to have all your paperwork with you just in case!

You will use your pass barcodes to get your Saturday, Sunday, Weekend or Power Passes. After scanning your pass barcodes, the people working at Registration will have access to your entire order. At that time, they will give you everything you need to pick-up your exclusives.
Souvenir t-shirts will be given to you at Registration during check-in.
For the MOTUC Club Grayskull exclusives or any other Power-Con exclusives sold through our site when you purchase passes, special redemption tickets will be given to you for the exclusives, that you then take to the Toy Room (see the program guide for more info) to redeem for your exclusives at any point during Toy Room hours. Those hours will be posted at the show and listed in the program guide available at the Registration desk. Do NOT lose your redemption tickets for your exclusives, as they will NOT be replaced. Keep them securely on your person at all times until you choose to redeem them at Power-Con’s Toy Room.
The volunteer staff managing the Toy Room will stamp your redemption ticket(s) and give you the corresponding exclusives. You can keep the stamped redemption ticket(s) as a souvenir if you’d like. Once they are stamped, they are no longer valid.
You will also be required to sign a pick-up sheet that verifies you have received the exclusives and understand and agree to our on-site policies.

Q. Oh no! I lost my e-mail with the Saturday/Sunday/Weekend/Power Pass barcodes. What do I do?
A. It’s important that you keep the receipt and barcodes originally e-mailed to you. You can check-in with a print-out of the barcodes, or by scanning your smart device after you have loaded the e-mail with the barcode you received.
But if you’ve accidentally lost or deleted that e-mail, we can resend it to you. Please click here to contact us to request a new barcode. You have to send us the first and last name that was on the order, and the e-mail from which you are contacting us much match the one used to place the order.
Also, please note that you can only use the barcode that is associated with your order to check-in one time at Registration.

Q. Can we buy our tickets at the door at Power-Con to enter the show?
A. If you are not interested in exclusives or souvenir t-shirts, and just want to attend the show, you can purchase Saturday and/or Sunday passes at the door. But, if you want any of the exclusives, there will not be any available as they are made-to-order from the pre-order. We encourage anyone who wants exclusives to pre-order before it ends on Sunday, May 13th. Also, Power Passes and Weekend Passes are online-only. Power Passes are subject to early sell-out. Weekend passes will be available to purchase until Friday, August 10th, 2018.

Q. As an Attendee, how many of each MOTUC Club Grayskull exclusives can I order?
A. There is no limit on how many MOTUC Club Grayskull exclusives you can order for pick-up at the show. All Attendee orders must be picked up by the person who placed the order. The name on the order, and name on the ID need to match when claiming the items at Power-Con.

Q. I’m ordering a Power Pass. How do I claim my free t-shirt?
A. We will contact you about what free shirt you want for each pass after you have completed your order. Do not order additional souvenir t-shirts unless you want more than the one free t-shirt that comes with the Power Pass.

Q. I’m ordering a Power Pass. Can the people with me, including my children, also benefit from my pass?
A. The Power Pass benefits only extend to the Power Pass holder. No other party, including children with you who have free general access to the show, can enjoy the benefits of your Power Pass.

Q. Do I need to register an account to pre-order my tickets, passes, exclusives?
A. No. Everything is done via an online shopping cart. You do not need to have a prior registered ID to login like you do at some of the really large conventions.

Q. Do we purchase our ticket / access pass separately from the exclusives?
A. They are separate items but they are all ordered at the same time. Once everything is added to your cart, the items are secure for 15 minutes as long as you complete your order within that time frame. If you do not complete your order during checkout, you will not be charged for a pass or any exclusives that were in your cart, and those items will be returned to inventory.

Q. So exactly how does the pre-order process work?
A. Click here for the Attendee ordering walk-through video.

Q. It looks like I can proceed to checkout without an Attendee pass. Does this mean I can skip those and just order the exclusives?
A. No. Attendee badges are required. When you click on “Confirm Order” and then click on “Purchase Tickets” on the confirmation pop-up, the system will give you a warning if you are missing an Attendee badge. If that happens, you will need to go back to the shopping cart on the Power-Con site to add an Attendee pass.

Q. I already placed my order, but I decided I’d like to add some additional items. Is it possible to do this?
A. There is no way to add additional items if you have already placed your order. Sorry! If you decide later that you want additional items, then you will have to order another pass to the show and purchase additional items with a second order.

Q. If I pre-order as an Attendee and then find out I am NOT able to attend the show, will there be a way to “transfer” our reservation to Non-Attendee status instead and then have my order shipped?
A. No. Attendee tickets and exclusive pickups for Attendees MUST be picked up at the show and are non-refundable. If you feel there is a chance you cannot make it, we strongly recommend that you instead place a Non-Attendee order and have the exclusives shipped.

Q. So what happens to my pre-ordered Attendee pass and exclusives if I longer make it to the convention? What are my options?
A. If you have one of the following: a medical emergency, family emergency, or death in the family, we will refund your Power-Con purchases in full. The only condition is that you must provide some proof (such as a note from a physician, a police report, etc. It must be an official memo or document, and not simply your account of events). We appreciate everyone’s understanding in this matter as we realize it can be a delicate subject.
Otherwise, the Power-Con Attendee tickets and exclusive purchases are non-refundable. If your exclusives are not picked up by 4pm Pacific on Sunday, August 26th, 2018, your order will be forfeited. If you are worried that you will not be able to attend, it is recommended that you place a Non-Attendee order and have your exclusives shipped.
The only other alternative is that you could make an arrangement through another attending fan who can pick up your order at the show. If you have another Attendee who can pick up your order for you, please contact us for more info on how to proceed.

NON-ATTENDEES:

Q. When will the exclusives ship for Non-Attendees?
A. If the ocean freight shipment goes out as planned, the Non-Attendee exclusives should arrive to our shipping location in the USA within 10 weeks after the convention (so approximately by November 2nd). We will post a notice if we learn there will be a delay in the shipment due to circumstances beyond our control. One they are in-hand, all items should be shipped out to customers by Friday, December 14th; sooner if possible. Please keep in mind we’re a fan-supported operation and we can’t ship as fast as big companies. So we want to be up front about planned dates and shipping times. If you ordered from us in 2017, then you will be familiar with our turn around times. Thank you for your understanding and support of Power-Con!

Q. As a Non-Attendee, how many of each MOTUC Club Grayskull exclusive can I order?
A. You can purchase up to 10 of each MOTUC exclusive.

Q. I’m a Non-Attendee and I really want your souvenir t-shirts or your other exclusives only available to Attendees. Is there any way at all for me to purchase those?
A. Sorry, but these are exclusive to Attendees and Exhibitors. If you know someone attending the show, we suggest asking that person if they could help you out.

Q. Do I need to register an account to pre-order my tickets, passes, exclusives?
A. No. Everything is done via an online shopping cart. You do not need to have a prior registered ID to login like you do at some of the really large conventions.

Q. So exactly how does the pre-order process work?
A. Click here for the Non-Attendee ordering walk-through video.

Q. How much will shipping/handling be on the exclusives for Non-Attendees?
A. For USA orders, we are using USPS Priority shipping for most packages and USPS Parcel for larger boxes. For international shipments, orders of one or two figures will use International First Class. For all other international shipments, orders of three or more figures will use Priority International. All orders will also include a handling fee to cover shipping supplies and packing labor. Also, all orders will include insurance. Large orders will come in multiple packages, as we’ve found that using really large boxes increases the risk of damage. Rates will be shown in the online shopping cart while placing a pre-order.
For international packages, this price does not include any customs/VAT charges you have to pay, if charged to you by your country.

Q. Do I have any way to pre-order these other than through Power-Con’s website?
A. The only other method we offer is through Grayskull Con, our German distributor. Ordering through them should save German fans money, as well for a number of western European fans. Click here for more info on their Facebook account.
For fans who prefer to order through BigBadToyStore, we are sure they will offer them for pre-order later if you’d like to wait to purchase through them. We do not know what their prices will be for the exclusives.

Q. I’m a Non-Attendee that is ordering different quantities of each toy exclusive. Why does it show varying shipping rates for the exclusives?
A. Ultimately, it’s all about the TOTAL cost of the shipping, and not what it shows per exclusive. The system is pulling from a database that has shipping prices for quantities. The system then splits the shipping into different amounts across all items. We’re not sure why they broke it down the way they did, as visually it’s confusing to have one amount that’s very high and one that’s very low. But there must be some technical reason.

Q. I saw during checkout there is a questionnaire that lets me enter a different shipping address, which I filled out. But, when I got my receipt, it only shows my billing address. Is something wrong?
A. Nope, you have nothing to worry about. The questionnaire responses do not show up on your receipt. But rest assured, if you entered a shipping address in the answer to that questionnaire, it was recorded into your order. Still, if it would make you feel more at ease to write us and verify, we completely understand and you are more than welcome to contact us.

Q. What happens if my shipping address changes before the figures ship, and I need to update that information?
A. If your shipping address changes at some point after you place your order, don’t worry. We will reach out to everyone about a week or two prior to shipping the figures to check for shipping address updates. Make sure e-mails from Power-Con aren’t being filtered into your Junk or Spam folder!

Q. I see on my completed Non-Attendee order that my items say “Will Call.” But I need these shipped to me. Is something wrong with my order?
A. Nope, everything is perfectly fine! We can only mark passes and items as “Will Call” or “Print at Home” because it’s a ticketing system and they deal mostly with tickets. But have no worries. All Non-Attendee items WILL be shipped to you, so please ignore any “Will Call” designations on your receipt.

Q. I see on my completed Non-Attendee order that my exclusives are described as “tickets” but I ordered toys. Should I be concerned?
A. Nope, everything is perfectly fine! Purple Pass, who we use to process the event, are a ticketing system. So they label everything as a “ticket”, even the exclusives. It’s nothing to worry about. Still, sorry for any confusion!

Q. Does the shipping for Non-Attendee exclusives include tracking?
A. All Non-Attendee orders will have trackable shipping. This tracking number should be e-mailed to you, via the e-mail address on file with your order, soon after the order has shipped. You will be able to check that tracking at USPS. With that said, it is completely up to the courier to scan the tracking barcode during transit and update the system. Even though mistakes sometimes happen, there should still be a point of origin/received scan at the Post Office to show you the package has been mailed.

Q. Can I insure my Non-Attendee order?
A. All Non-Attendee orders automatically come with insurance, to protect against damages caused during transit.

Q. If I pre-order as a Non-Attendee and then find out I AM able to attend the show, will there be a way to “transfer” our reservation to Attendee and pick up our exclusives at the show?
A. Yes. Please contact Power-Con directly via our website’s Contact form so we can make the necessary adjustment. If the upgrade results in you being owed a balance, you will be refunded this amount. Please note that any such upgrade must be done within 60 days of your original pre-order so you can avoid additional fees being deducted from your upgrade refund.

GENERAL:

Q. The Power-Con website shows it is not a secure site. Is this something I should be concerned about before submitting my order?
A. While the Power-Con site itself is not secured by HTTPS, the Purple Pass ticket widget that we have on the site is secure. Any order you place goes through that widget and is a secure transaction.

Q. What are the production numbers of the exclusives?
A. We are unable to provide any information in regards to production numbers, quotas, etc.

Q. There’s a password on the links for Non-Attendees and Attendee sales. How do I get that password?
A. The password is only there until the sales go live on Saturday, April 7th at 9:00am Pacific / 12:00 noon Eastern. At that time, the passwords will be removed, the links will be made public, and you can click on those links to start your pre-order.
UPDATE: this password has been removed and now the shopping cart is accessible.

Q. Does the 10% discount extend to ordering three of any Club Grayskull item?
A. No. Each Club Grayskull exclusive is $50.00. The only difference is if you order a set of all three exclusives (Dree Elle & Uncle Montork, Chopper, Spikor). A set of all three exclusives will cost $135.00 which is when the 10% discount applies.
For example, let’s say you ordered two sets of all three figures (Dree Elle & Uncle Montork, Chopper, Spikor), and then three more of Spikor,
then the cost is $135 + $135 + $50 + $50 +$50, plus shipping and handling.

Q. How long will the pre-orders last for the MOTUC Club Grayskull exclusives?
A. The MOTUC exclusives are made-to-order. And the pre-order for these ends on Sunday, May 13th.

Q. How long will the pre-orders last for the souvenir t-shirts?
A. Pre-orders for the souvenir t-shirts will end on Friday, August 10th. You will pick up your t-shirts at Registration when you check-in with your pass barcode. Shirts are pre-order only. It’s possible we might have an extremely small supply of black shirts for sale at the show, but there are no guarantees. So if you want to secure specific sizes, colors and designs, please be sure to pre-order along with your passes and other exclusives.

Q. Are we reserving the pre-order with our credit card? Or are we paying in full?
A. Attendees, Non-Attendees and Exhibitors will be paying in full for their passes, exclusives, and shipping if applicable.

Q. Why are you not offering PayPal as a payment option?
A. We used PayPal in 2016. But when it came time to withdraw money, PayPal placed a hold on the funds. As a result, this caused massive trouble for the show. So with future shows, we cannot take this risk again with PayPal and will no longer offer it as an option. Our apologies for any inconvenience.

Q. Do we have to pay sales tax or customs on our tickets, access pass, exclusives?
A. The prices you see are the final prices after all taxes and fees have been factored into the price. If you are a Non-Attendee and your shipment will be received outside of the United States, you are responsible for any customs charges/taxes/duties/etc that occur when you receive your shipment.

Q. Do the exclusives come with any additional accessories that are not pictures?
A. Chopper and Spikor come as pictured, with no additional accessories. Dree Elle & Uncle Montork are planned to come with “floating” stands.

Q. Will there be customer service stock of the exclusives in case people get figures that are somehow incomplete, broken, or painted incorrectly and need replacements?
A. If you received an item that contains a severe factory error or defect, you can contact us to discuss it. BUT as a general policy, do to the limited nature of the items, the exclusives are sold as-is and are non-refundable. So do not pre-order the exclusives if you are not comfortable with that risk. All sales are final.