Info & FAQ

Power-Con: The He-Man and She-Ra Toy & Comic Book Experience
August 17 & 18, 2019

Located at the Hilton Anaheim hotel
777 West Convention Way
Anaheim, California 92802, USA

If you need hotel reservations, please click here to check out Hotel section on this site. NOTE: Registration in the discounted Power-Con block begins Saturday, February 2nd at 9am Pacific / 12 noon Eastern.

Hours:
Saturday, August 17th: 10am to 6pm
Sunday, August 18th: 10am to 5pm

Attendee and Exhibitor registration begins Saturday, March 2nd at 9am Pacific / 12 noon Eastern. Volunteer and Press registration also begin on this date.


PASSES:
• Day passes (Saturday or Sunday): $25.00 each online until Friday, August 9th, $30.00 each at the door
• Weekend passes: $40.00 each, only available online until Friday, August 2nd
• Power Passes: $225.00 each* extremely limited; only available online

Children under the age of 12 may enter the show for free, but must be accompanied by a ticketed parent or guardian, 18 years or older. This is the same general access granted by Saturday, Sunday, or Weekend passes.

EXCLUSIVES**:
• Collector’s Choice Slamurai & Snake Troopers 3-Pack: $165.00 each, click here for image
• Collector’s Choice Horde Zombie He-Man: $55.00 each, click here for image
• 12″ Starburst She-Ra: $50.00 each, click here for image
• Wave 4 Slime Can: $25.00 each, click here for image
• Souvenir T-shirts: $20.00 each***, click here for image

The 2019 Exclusives are available to Attendees during the pre-order window starting on
Saturday, March 9th, 2019 at 9:00am Pacific time,
and ending on
Sunday, April 7th, 2019 at 11:59pm Pacific time.

Any remaining stock after Attendee pre-sales end will then be offered to Non-Attendees through our resale partners starting on
Monday, April 8th through Sunday, May 5th.
Our resale partners are BigBadToyStore in the USA and S.P.A.C.E. (in conjunction with Die Welt der Meister Magazin) in Germany.
The 2019 exclusives are not made-to-order, and are instead being produced at a set quantity that is lower than previous items, so all exclusives are subject to selling out during pre-sales. NOTE: The prices of our resale partners are more expensive then the Attendee prices. Please see the FAQ below for more info.

*Please note that the product you see here is not final, and subject to change including, but not limited to, accessories, colors, and details.
**Limit of 2 Power Passes per order.
The extremely limited Power Pass provides an Attendee with general access to the show with guaranteed front row seating in all panels during regular show hours (Saturday, August 17th, 10am to 5pm Pacific and Sunday, August 18th, 10am to 5pm Pacific), access to the Green Room with beverage and snacks during show hours and lunch from 1:00pm to 2:30pm Pacific, one free convention t-shirt, and entrance to the show 30 minutes prior to regular show hours. These benefits do NOT extend to anyone outside of the Power Pass holder, including children with free general access, friends, family or anyone else in your party.
***four different designs. Each Power-Con souvenir design is available in two different color shirts. All are available in adult male sizes Small, Medium, Large, XL, 2XL, 3XL, and 4XL. Click on Tickets & Exclusives to pre-order.


Parking is available for guests at the Hilton Anaheim for a self-parking rate of $21.00 per vehicle per day with in-and-out privileges, and a valet rate of $26.00 per vehicle per day with in-and-out privileges. Since the parking deck is owned by the city, there are no event discounts, and no in-and-out privileges for non-hotel guests. There are other parking options nearby that may be more cost effective, including other hotels and the parking deck for the Anaheim Convention Center.

Guests will be revealed on a regular basis as the convention draws closer.
Panel programming will be revealed prior to the convention.


FAQ:
Click here for Attendee Q&A.
Click here for Non-Attendee Q&A.
Click here for the general Q&A.

Q. There’s a lot of info in this FAQ. Where was any of this previously announced?
A. Much of this info has been posted as news articles on this website, shared on social media accounts, or posted on the He-Man.Org forums. But, we strongly encourage every person to sign up to our mailing list. ALL important announcements are sent to the mailing list. It’s great to have that info delivered straight to your Inbox. Please click here to sign up for our mailing list!

ATTENDEES:

Q. I got a receipt for my order but only got barcodes for my Attendee passes. So how do I check-in, and how do I claim the exclusives at Power-Con?
A. Like in 2018, all Attendees will check-in at Registration, including those who pre-ordered passes.
To check in, you must show the staff at Registration your:
• Saturday/Sunday/Weekend/Power Pass barcode(s), via print out or on your smart device
• Photo ID (valid USA driver’s license or international passport)
• While it is not required, we also recommend that you print out and bring your receipt along with your Saturday/Sunday/Weekend/Power Pass barcodes, or have that receipt available on your smart device. While all you need is the barcodes and ID to check-in at Registration, it doesn’t hurt to have all your paperwork with you just in case!

You will use your pass barcodes to get your Saturday, Sunday, Weekend or Power Passes. After scanning your pass barcodes, the people working at Registration will give you everything for your entire order.
Souvenir t-shirts will be given to you at Registration during check-in.
But for the toy and other Power-Con exclusives you purchased online during the pre-order, special redemption tickets will be given to you for the exclusives that you then take to the Toy Room (see the program guide for more info) to redeem for your exclusives at any point during Toy Room hours. Those hours will be posted at the show and listed in the program guide available at the Registration desk. Do NOT lose your redemption tickets for your exclusives, as they will NOT be replaced. Keep them securely on your person at all times until you choose to redeem them at Power-Con’s Toy Room.
The volunteer staff managing the Toy Room will stamp your redemption ticket(s) and give you the corresponding exclusives. You can keep the stamped redemption ticket(s) as a souvenir if you’d like. Once they are stamped, they are no longer valid.
You will also be required to sign a pick-up sheet that verifies you have received the exclusives, as well as understand and agree to our on-site policies.

Q. Why do some of my items say “Will Call” and have no barcode?
A. Only your passes (Power Pass, Saturday Pass, Sunday Pass, Weekend Pass) will have barcodes that you use to check-in at Registration. Everything else is “Will Call”, meaning you claim those items at Registration after checking in. Please see the previous question about how the exclusives work with redemption tickets and the Toy Room.

Q. Oh no! I lost my e-mail with the Saturday/Sunday/Weekend/Power Pass barcodes. What do I do?
A. It’s important that you keep the receipt and barcodes originally e-mailed to you. You can check-in with a print-out of the barcodes, or by scanning your smart device after you have loaded the e-mail with the barcode you received.
But if you’ve accidentally lost or deleted that e-mail, we can resend it to you. Please click here to contact us to request a new barcode. You have to send us the first and last name that was on the order, and the e-mail from which you are contacting us much match the one used to place the order.
Also, please note that you can only use the barcode that is associated with your order to check-in one time at Registration.

Q. Can we buy our tickets at the door at Power-Con to enter the show?
A. If you are not interested in exclusives or souvenir t-shirts, and just want to attend the show, you can purchase Saturday and/or Sunday passes at the door. But, if you want any of the exclusives, there will not be any available as they are pre-order-only. We encourage anyone who wants exclusives to pre-order before Attendee pre-sale ends on Sunday, April 7th, 2019. Also, Power Passes and Weekend Passes are online-only. Power Passes are subject to early sell-out. Weekend passes will be available to purchase until Friday, August 2nd, 2019.

Q. As an Attendee, how many of each exclusive can I order?
A. All exclusives are limited to 10 per order. All Attendee orders must be picked up by the person who placed the order. The name on the order, and name on the ID need to match when claiming the items at Power-Con.

Q. I’m ordering a Power Pass. How do I claim my free t-shirt?
A. We will contact you about what free shirt you want for each pass after you have completed your order. Do not order additional souvenir t-shirts unless you want more than the one free t-shirt that comes with the Power Pass. You will then be given the free shirt when you check-in at Registration.

Q. I’m ordering a Power Pass. Can the people with me, including my children, also benefit from my pass?
A. The Power Pass benefits only extend to the Power Pass holder. No other party, including children with you who have free general access to the show, can enjoy the benefits of your Power Pass.

Q. Do I need to register an account to pre-order my tickets, passes, exclusives?
A. No. Everything is done via an online shopping cart. You do not need to have a prior registered ID to login like you do at some of the really large conventions.

Q. Do we purchase our ticket / access pass separately from the exclusives?
A. They are separate items but they are all ordered at the same time. Once everything is added to your cart, the items are secure for 15 minutes as long as you complete your order within that time frame. If you do not complete your order during checkout, you will not be charged for a pass or any exclusives that were in your cart, and those items will be returned to inventory.

Q. So exactly how does the pre-order process work?
A. Click here for the Attendee ordering walk-through video. (video coming soon)

Q. It looks like I can proceed to checkout without an Attendee pass. Does this mean I can skip those and just order the exclusives?
A. No, and it only appears that way at first glance. But Attendee badges are required during pre-order. And when you click on “Confirm Order” and then click on “Purchase Tickets” on the confirmation pop-up, the system will give you a warning if you are missing an Attendee badge. If that happens, you will need to go back to the shopping cart on the Power-Con site to add an Attendee pass.

Q. I already placed my order, but I decided I’d like to add some additional items. Is it possible to do this?
A. There is no way to add additional items if you have already placed your order. Sorry! If you decide later that you want additional items, then you will have to order another pass to the show and purchase additional items with a second order.

Q. If I pre-order as an Attendee and then find out I am NOT able to attend the show, will there be a way to “transfer” our reservation to Non-Attendee status instead and then have my order shipped?
A. No. Attendee tickets and exclusive pickups for Attendees MUST be picked up at the show and are non-refundable. If you feel there is a chance you cannot make it, we strongly recommend that you instead place a Non-Attendee order and have the exclusives shipped from our resale partners.

Q. So what happens to my pre-ordered Attendee pass and exclusives if I longer make it to the convention? What are my options?
A. If you have one of the following: a personal medical emergency, family emergency, or death in the family, we will refund your Power-Con purchases in full. The only condition is that you must provide some proof (such as a note from a physician, a police report, etc. It must be an official memo or document, and not simply your account of events). We appreciate everyone’s understanding in this matter as we realize it can be a delicate subject.
Otherwise, the Power-Con Attendee tickets and exclusive purchases are non-refundable. If your exclusives are not picked up by 4pm Pacific on Sunday, August 18th, 2019, your order will be forfeited. If you are worried that you will not be able to attend, it is recommended that you place a Non-Attendee order and have your exclusives shipped from our resale partners.
The only other alternative is that you could make an arrangement through another Attendee who can pick up your order at the show. If you have another Attendee who can pick up your order for you, please contact us for more info on how to proceed.

NON-ATTENDEES:

Q. Why is Power-Con no longer offering Non-Attendee pre-sales?
A. After offering Non-Attendee pre-sales for three years, we had to accept that we are not currently equipped to offer them directly. We do what we can to make product accessible to Non-Attendees. But the small mark-up we included for Non-Attendee orders was not enough to cover the time involved in processing and shipping Non-Attendee orders. We are also not equipped at this time to ship the Non-Attendee orders in an efficient fashion, and it would take us upwards of a month or more to ship everything. So we have shifted to working with resale partners to handle Non-Attendee orders.
The one caveat of partnering with existing retailers is that you will pay more per figure. Possibly a significant amount more, but that covers their operational expenses. But the benefits are that you will pay far less for shipping, you will get your items in a much quicker fashion, and you will have a more robust shopping experience where you can select from other product on their store, while also having additional payment options that we cannot offer. Please note that all sales made through our retail partners are subject to their terms and conditions, are are not the responsibility of Power-Con.
The only other method available you might want to explore is reaching out to Attendees via the He-ManOrg Marketplace, other websites, or on social media groups and pages, to see if an Attendee will pre-order them for you, if you will front them the money. There’s a FedEx on-site at the hotel which makes shipping them easier for an Attendee. But know that any deals you work out with a Power-Con Attendee is done so at your own risk and are not the responsibility of Power-Con. There is also a limit on how many Non-Attendees they can help, so don’t waste time reaching out to them if you are an interested Non-Attendee.
In fact, there are already several Attendees offering to help out Non-Attendees for a small markup. Please check out these posts on the He-ManOrg marketplace:
1. luge311 (a reputable eBay seller, volunteer at Power-Con, and seller who has helped Power-Con for a couple years with Non-Attendee Customer Service needs)
2. bat4life1 (a reputable retailer who has had a retailer booth at Power-Con for many years)
3. Shecky (a reputable Org Marketplace buyer/seller who has been selling for years)
4. Count Judas (a reputable Org Marketplace buyer/seller who has been selling for years)

Q. When will the exclusives ship for Non-Attendees?
A. If the ocean freight shipment goes out as planned, the Non-Attendee exclusives should arrive in the USA within two weeks after the convention. One they have arrived, they will then ship out to the resale partners. That will take about a week for BigBadToyStore, and three weeks for S.P.A.C.E. So if all goes to plan, Non-Attendees could start seeing their items shipped around September 9th from BBTS and around September 23rd from S.P.A.C.E. Please note these dates could change, depending upon freight delays.

Q. As a Non-Attendee, how many of each MOTUC Club Grayskull exclusive can I order?
A. This will be determined by the resale partner. So please check with BBTS and S.P.A.C.E. to see what types of limits, if any, they apply to items.

Q. I’m a Non-Attendee and I really want your souvenir t-shirts or your other exclusives only available to Attendees. Is there any way at all for me to purchase those?
A. Sorry, but these are exclusive to Attendees and Exhibitors. If you know someone attending the show, we suggest asking that person if they could help you out. But know that any deals you work out with a Power-Con Attendee is done so at your own risk and are not the responsibility of Power-Con.

Q. How much will shipping/handling be on the exclusives for Non-Attendees?
A. This will be determined by the resale partner. So please check with BBTS and S.P.A.C.E. to see their shipping costs.

Q. What happens if my shipping address changes before the figures ship, and I need to update that information?
A. This will be handled by the resale partner. So please contact BBTS and S.P.A.C.E. with any shipping address update requests.

Q. Can I insure or track my Non-Attendee order?
A. This depends on what is offered by the resale partner. So please contact BBTS and S.P.A.C.E. for details on insurance and tracking.

Q. If I pre-order as a Non-Attendee and then find out I AM able to attend the show, will there be a way to “transfer” our reservation to Attendee and pick up our exclusives at the show?
A. No. Because our Non-Attendee pre-sales are handled by our resale partners, there is absolutely no way to transfer your order over to our Attendee ticketing system. We’re very sorry!

GENERAL:

Q. The Power-Con website shows it is not a secure site. Is this something I should be concerned about before submitting my order?
A. While the Power-Con site itself is not secured by HTTPS, the Purple Pass ticket widget that we have on the site is secure. Any order you place goes through that widget and is a secure transaction.

Q. What are the production numbers of the exclusives?
A. We are unable to provide any information in regards to production numbers, quotas, etc. Just know they are limited, and almost all past Power-Con exclusives have held or increased their value as of February, 2019.

Q. Why are the exclusives a fixed quantity for 2019 and not made-to-order like in 2018?
A. Due to factors beyond our control, there was not a large enough production window to allow us to make the exclusives made-to-order. We hope to return to made-to-order product for the next Power-Con, to ensure everyone who wants to pre-order them can get them. But we can’t guarantee that will happen in the future.

Q. There’s a password on the links for Non-Attendees and Attendee sales. How do I get that password?
A. The password is only there until the sales go live on Saturday, March 9th at 9:00am Pacific / 12:00 noon Eastern. At that time, the passwords will be removed, the links will be made public, and you can click on those links to start your pre-order.

Q. How long will the pre-orders last for the exclusives?
A. The 2019 Exclusives are only available to Attendees, during the pre-order window starting on
Saturday, March 9th, 2019 at 9:00am Pacific time,
and ending on
Sunday, April 7th, 2019 at 11:59pm Pacific time.
Any remaining stock after Attendee pre-sales end will then be offered to Non-Attendees through our resale partners starting on
Monday, April 8th through Sunday, May 5th.

Q. How long will the pre-orders last for the souvenir t-shirts?
A. Pre-orders for the souvenir t-shirts will end on Friday, August 2nd. You will pick up your t-shirts at Registration when you check-in with your pass barcode. Shirts are pre-order only. It’s possible we might have an extremely small supply of black shirts for sale at the show, but there are no guarantees. So if you want to secure specific sizes, colors and designs, please be sure to pre-order along with your passes and other exclusives.

Q. Are we reserving the pre-order with our credit card? Or are we paying in full?
A. Attendees and Exhibitors will be paying in full for their passes, exclusives, and shipping if applicable. Pre-order payments for Non-Attendees are subject to the terms and conditions of our resale partners.

Q. Why are you not offering PayPal as a payment option?
A. We used PayPal in 2016. But when it came time to withdraw money, PayPal placed a hold on the funds. As a result, this caused massive trouble for the show. So with future shows, we cannot take this risk again with PayPal and will no longer offer it as an option. Our apologies for any inconvenience.

Q. Do we have to pay sales tax or customs on our tickets, access pass, exclusives?
A. The prices you see are the final prices after all taxes and fees have been factored into the price. If you are a Non-Attendee and your shipment will be received outside of the United States, you are responsible for any customs charges/taxes/duties/etc that occur when you receive your shipment.

Q. Do the exclusives come with any additional accessories that are not pictures?
A. Please note that the product you see here is not final, and subject to change including, but not limited to, accessories, colors, and details.

Q. Will there be customer service stock of the exclusives in case people get figures that are somehow incomplete, broken, or painted incorrectly and then need replacements?
A. If you received an item that contains a severe factory error or defect, you can contact us to discuss it. BUT as a general policy, do to the limited nature of the items, the exclusives are sold as-is and are non-refundable. So do not pre-order the exclusives if you are not comfortable with that risk. All sales are final.